Friday, July 8, 2011

Avoid terrible Verizon service --online payment site sends user in a circular loop

Verizon, similar to many companies, has made their websites profoundly user-hostile.

Try to pay a bill? Pay online --they've closed down their brick and mortar offices, throwing thousands out of work. Time was that you could pay easily at the site. Now, they want you to merge your phone account with the Verizon email.
Of course, as you haven't used that Verizon mail, you have forgotten the password for that. So, you cannot pay your bill at their online payment site.

Circular loop with the web page that is ostensibly for online Verizon telephone bill payment:

Verizon phone support loop: 2:13 spoke with some one and then put on hold. That was at 2:14 Verizon phone support loop: 2:13 spoke with some one and they’ve put me on hold.

Finally, someone picked up at 2:21. On hold at 2:22, :24, :25. And again at 2:23, 24.
Now onto a different recording.
and on and on 'til 2:33. Significant other came on the other line, so I interrupted the Verizon. They picked up at 2:35, back on hold at 2:38, because they were the FIOS department.
Giving up on them at 2:46. Paying a king's ransom of 30 cents per minute at Kinko's.
People, consider your other telephone and Internet options. You don't have to stay with Verizon. Look at the lousy service I got!

They are definitely going to be the subject of a complaint with the New York State Attorney General.

New York State Public Service Commission
Office of Consumer Services
Three Empire State Plaza
Albany, NY 12223-1350
Toll Free: 800-342-3377 Fax: 518-472-8502

Please contact your service provider before filing your complaint with the New York State Public Service Commission.

Issues pertaining to Cellular Telephone, Satellite Television, Internet, Home Heating Oil, and Propane should be directed to the NYS Attorney General.

If you have a complaint concerning long distance telephone calls made to locations outside New York State you should contact the Federal Communications Commission.

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