Do not use the United Parcel Service. You cannot talk with a live person. There is a telephone number, but when you ask to speak to an agent you are disconnected if you:
say Agent
say Live Agent
say Customer Service
say lost package
don't say anything and wait
If you say track a package you are disconnected unless you give a tracking number. If you give a tracking number you are disconnected even if the response the automated machine gives you does not resolve your problem.
This telephone number is what United Parcel Service (UPS) provides, but as stated above, it is just a tool for the company to dodge speaking with you:
800-742-5877.
These pages are similarly ineffective. They yield you know way to communicate with a live human. The email tabs do not lead to actual email addresses. They lead to interface pages that ultimately do not lead to actual communication with UPS about lost packages.
https://www.ups.com/us/en/services/customer-solutions.page
https://www.ups.com/upsemail/completeInfo
Do not use UPS. You are gambling with whatever you are sending. They lose packages.
If you visit a UPS location they refer you to the website. But the website is useless and has no way for you to actually get responses.
And if there is now way to speak to representatives of the company to speak about the issues there is no accountability system.
This page will not come down until UPS reforms its practices and creates a system whereby clients can speak with the company.
Consumer Reports acknowledges that the UPS system is beset with inability to get packages back: https://www.consumerreports.org/consumerist/if-your-ups-package-falls-through-the-cracks-its-up-to-you-to-notice/
say Agent
say Live Agent
say Customer Service
say lost package
don't say anything and wait
If you say track a package you are disconnected unless you give a tracking number. If you give a tracking number you are disconnected even if the response the automated machine gives you does not resolve your problem.
This telephone number is what United Parcel Service (UPS) provides, but as stated above, it is just a tool for the company to dodge speaking with you:
800-742-5877.
These pages are similarly ineffective. They yield you know way to communicate with a live human. The email tabs do not lead to actual email addresses. They lead to interface pages that ultimately do not lead to actual communication with UPS about lost packages.
https://www.ups.com/us/en/services/customer-solutions.page
https://www.ups.com/upsemail/completeInfo
Do not use UPS. You are gambling with whatever you are sending. They lose packages.
If you visit a UPS location they refer you to the website. But the website is useless and has no way for you to actually get responses.
And if there is now way to speak to representatives of the company to speak about the issues there is no accountability system.
This page will not come down until UPS reforms its practices and creates a system whereby clients can speak with the company.
Consumer Reports acknowledges that the UPS system is beset with inability to get packages back: https://www.consumerreports.org/consumerist/if-your-ups-package-falls-through-the-cracks-its-up-to-you-to-notice/
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